Terms of Service

Last updated 20 October 2026

These Terms govern your use of Workshop Hub at workshophub.com.au and portal.workshophub.com.au (the "Service"). By creating an account, starting a trial, or using the Service you agree to these Terms and our Privacy Policy.

Workshop Hub is a trading name of Driven Autocare Pty Ltd (ABN 50 677 682 996).

The short version (plain English)

This summary is a guide only. The full Terms below are what apply if there is any difference.

Your workshop data is yours. We only use it to run the Service and support you.
The software, design, text and brand are ours (or our licensors'). You get a right to use it, not to copy it.
No scraping, bots or automated access outside our official API, and no reverse engineering or copying the product to build a competing one.
One login per person. Don't share logins or get around plan limits, seats or rate limits.
The API is for paid plans only, and only for your own workshop's data.
If these rules are broken we can throttle, suspend or end access, and we may take other action to protect our rights.
Nothing here takes away rights you have under the Australian Consumer Law.

1. The Service

Workshop Hub is multi-tenant software for vehicle and machinery workshops (diary, job cards, quotes, invoices, mechanic tools, customer status links, analytics, and optional accounting integrations). Features depend on your plan. We may improve, add, or remove features with reasonable notice where a change is material.

2. Accounts and access

You must provide accurate shop and contact details and keep them up to date.
You are responsible for all activity under your workspace, including staff PIN / login use.
Keep credentials confidential. Tell us promptly if you suspect unauthorised access.
One workspace is for one workshop business unless we agree otherwise in writing.

3. Trials and subscriptions

We may offer a free trial (currently 14 days). After the trial, continued use requires a paid plan billed monthly in Australian dollars via Stripe. Current published plans include Solo $59, Shop $129, Pro+ $189 (AUD / month, excluding GST) — prices on the Pricing page control if they differ. 10% GST is added on top of plan prices and shown at checkout.

You can cancel anytime in billing settings or by emailing support@workshophub.com.au. Access continues until the end of the paid period. Fees already paid are generally non-refundable except where Australian Consumer Law requires otherwise or we agree in writing.

Introductory pricing (closed)

An introductory discount was available to early workshops until 11 November 2026 and is now closed to new sign-ups. Workshops that claimed it before then keep the pricing and terms that applied when they signed up.

Referral program

A workshop on a paid plan that refers a new workshop earns one free month: a credit equal to one month of its then-current plan price (including GST), taken off its next invoice. The credit has no cash value, can't be transferred and isn't refundable.
The reward is earned only after the referred workshop has had 3 months of paid billing: 3 successful paid subscription invoices (3 monthly payments). A free trial, or an invoice with nothing to pay, doesn't count. A payment that fails and is then paid on retry counts once it is paid. If, before those 3 months are paid, the referred workshop cancels, its subscription ends unpaid, or a counted payment is refunded or disputed, no reward is earned. For a yearly plan, the annual payment counts once 3 months have passed since the first payment, as long as it hasn't been refunded or disputed and the subscription hasn't been cancelled or ended unpaid.
The referred workshop must be new to Workshop Hub and must not be owned or controlled by, or connected to, the referrer. No self-referrals: we check things like the same person, phone number, business email domain, payment card or network.
A workshop can earn at most 12 free months in any 12-month period. If the referrer is still on a free trial or has no paid plan yet, the reward is held and applied once it is on a paid plan; a reward not claimed within 180 days lapses.
We may withhold, cancel or reverse rewards, and remove a workshop from the program, if we reasonably believe the program is being misused. We may change or end the program at any time; rewards already applied stay.

4. Your data and content

You own the workshop data you enter (customers, vehicles, jobs, invoices, uploads). You grant us a limited licence to host, process and display that data only to provide the Service and support. You are responsible for having the right to store and process customer and vehicle information you put into the Service.

You remain responsible for the accuracy of invoices, quotes, inspection and safety certificate records, approvals and any customer communications you send. Workshop Hub does not replace professional or legal advice.

5. Acceptable use and protection of the Service

You must not, and must not allow anyone else to:

Use the Service for unlawful activity or to store illegal content.
Probe, abuse, overload, or attempt to break into the Service or other workshops' data, including testing for IDs or tokens that are not yours.
Scrape or use automated access: use bots, crawlers, scrapers, scripts or other automated means to access, copy, extract or monitor the Service, its pages, data or content, except through our official API with a valid API key where your plan includes it, or search-engine indexing of our public marketing pages as permitted by our robots.txt.
Reverse engineer: decompile, disassemble, reverse engineer, or try to derive the source code, structure, algorithms or business logic of the software, except where the law allows despite this restriction.
Copy or compete: copy, clone, reproduce or create derivative works from the software, user interface, design, workflows, documentation or content, or use the Service or anything learned from it to build, benchmark for, or help build a competing product or service.
Share logins: share, sell or lend your login, PIN or API key, or let people who are not your authorised staff use your workspace. Add a staff login for each person instead.
Get around limits: bypass or interfere with plan limits, seat limits, credit balances, rate limits, security features, or any measure that restricts access, including by using multiple trials or accounts to avoid paying.
Resell, rent, or white-label the Service without our written permission.
Upload malware, or otherwise harm the performance or security of the Service or other users.

To keep the Service secure and fair for everyone, we monitor usage for unusual or abusive patterns (for example very high request rates, repeated failed logins, or large automated exports). We may apply rate limits, throttle or block requests, require extra verification, or suspend access to investigate. For paying workshops we will generally contact you first unless there is an urgent security risk.

6. API access

API keys and the public API are available only on eligible paid plans (currently Pro+) and only to read or change your own workshop's data. Keys are confidential, are rate limited, and may be revoked at any time if misused or if your plan no longer includes API access. API use is subject to these Terms.

7. Intellectual property and reservation of rights

The Service, including the software, source and object code, user interface, designs, text, graphics, logos, the Workshop Hub name and brand, documentation and underlying data structures, is owned by Workshop Hub or its licensors and is protected by copyright and other intellectual property laws in Australia and internationally. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own workshop business while these Terms apply. All rights not expressly granted are reserved. Nothing in these Terms transfers any ownership of our intellectual property to you. Your own workshop data remains yours (see section 4).

If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-party services

Optional integrations (for example accounting software, Stripe, email/SMS providers, Customer App) are provided by third parties under their own terms. We are not responsible for those services' availability or policies. Disconnect an integration anytime in settings where available.

If you connect a Google Business Profile, you authorise Driven Autocare Pty Ltd (trading as Workshop Hub) to read that profile's reviews and to publish the review replies and posts you create in Workshop Hub. Your use of Google services is also subject to Google's terms. Our handling of Google user data, including the Limited Use requirements of the Google API Services User Data Policy, is described in the "Google user data" section of our Privacy Policy.

9. Availability and support

We aim for reliable uptime but do not guarantee uninterrupted Service. Maintenance, outages, or force majeure may occur. Support is provided by email at support@workshophub.com.au; priority support depends on your plan.

10. Warranties and liability

To the extent permitted by law, the Service is provided "as is". Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where our liability cannot be excluded, it is limited (at our option) to re-supplying the Service or paying the cost of re-supply.

To the extent permitted by law, we are not liable for indirect or consequential loss (including lost profits, lost bookings, or data loss) arising from use of the Service. Our aggregate liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 3 months before the claim.

11. Suspension, termination and enforcement

You may stop using the Service and cancel your subscription at any time. We may suspend, restrict or terminate access (with or without notice where reasonably necessary to protect the Service, other users or our rights) for non-payment, material breach of these Terms (including section 5), or security or abuse risk. If you breach these Terms we may also revoke API keys, remove content, and take other lawful action, and we reserve all our other rights and remedies, including injunctive relief and recovery of loss. After termination you may request an export of your data within a reasonable period by emailing support@workshophub.com.au. Sections that by their nature should survive termination (including intellectual property, acceptable use, liability and governing law) do survive.

12. Changes to these Terms

We may update these Terms. Material changes will be posted on this page with a new "Last updated" date. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of Queensland, Australia. Courts in Queensland have non-exclusive jurisdiction, subject to any rights you have under Australian Consumer Law.

14. Contact

Questions about these Terms: support@workshophub.com.au

These Terms are a practical draft for an Australian SaaS workshop product. They are not legal advice — have a lawyer review them before you rely on them for paid customers.